Regarding the return policy

Our Guarantee

Return or exchange within 15 days from the date of delivery.

The refund receipt time is 15-30 working days, depending on the issuing bank.

CANCEL THE ORDER

If you cancel within 24 hours after successful purchase and payment, your order will be refunded in full If you decide to cancel the order, please contact us by email first If the order has been shipped, we will not accept order cancellation requests

Request:

1. Items received within 15 days from the date of delivery.

2. Unused, undamaged, uncleaned, and original packaging items received.

3. We do not provide return services for earrings and underwear

4. The return shipping cost shall be borne by the customer. The original shipping fee is non refundable (shipping fee will depend on your location and package weight)

5. We do not accept returns directly sent back without our shipping address

Return contact email: service@lotplex.com